How to properly call an ambulance in Germany

1. Emergency Assistance: 112

If you find yourself in a life-threatening situation, you need to call 112 immediately. These situations may include heart attacks, strokes, serious injuries, or any other conditions that pose an immediate threat to health or life.

When you call this number:

• Emergency services will arrive within minutes.
• Operators will take all necessary measures and, if needed, transport the patient to the hospital.

It's important to remember that if the call is made without a real need, you may be billed for the use of the emergency service.

2. Non-Emergency Medical Assistance: 116 117

In cases where medical assistance is required but the situation is not urgent, you should use the number 116 117. This may be for conditions such as a high temperature, earaches, or lower back pain.

When you call this number:

• You will be connected to a dispatch service that will provide you with the on-call doctor's number.
• Within 2-3 hours, a doctor will come to your home to provide medical assistance.

This service is usually covered by your health insurance, and there are no fines or bills for it.

Understanding the difference between emergency and non-emergency medical services in Germany is crucial. In emergencies, always call 112. For less urgent medical questions, use the number 116 117. Knowing the correct numbers and using them can not only save lives but also avoid unnecessary expenses.

Providing First Aid in Germany: Duties and Responsibilities

In Germany, besides knowing how to call for an ambulance, it is crucial to understand your responsibilities in providing first aid in emergency situations. The country's legislation takes this matter very seriously.

Legal Duties for Providing Assistance:

In Germany, every citizen is obligated to provide assistance in emergency situations. This can be an accident, a medical emergency on the street, or any other situation where a person is in distress. The law requires everyone to provide help to the best of their abilities and capabilities.

Fines and Penalties for Not Providing Aid:

Refusing to provide assistance when it is reasonable and necessary can have serious consequences. According to Section 323c of the German Criminal Code, failure to provide assistance can result in a fine or even imprisonment for up to one year.

When Assistance is Not Required:

However, there are exceptions. Assistance is not required if:

• The injured person refuses it.
• Assistance is already being provided by others.
• Providing assistance could put you in serious danger.

What Is Meant by "Reasonable Assistance":

The concept of "reasonable assistance" includes assessing the situation for possible risks. For example, you should not attempt to provide assistance in situations with a high level of danger, such as serious accidents involving hazardous substances or mass brawls. In such cases, it is better to call emergency services and follow their instructions.

Your Actions When Assistance Is Needed:

If you encounter a situation where assistance is required, first assess the situation and determine if it is safe for you to provide assistance. If yes, offer support to the injured party. If you are unsure about your actions or the situation appears to be dangerous, immediately call emergency services and wait for the arrival of professionals.

Frequently Asked Questions:

1. Question: What number should I dial for emergency assistance in Germany?

   Answer: In an emergency situation, you should dial the number 112. This is the unified emergency assistance number in Germany for calling an ambulance.

2. Question: Is it necessary to speak in German when calling emergency services?

   Answer: While knowing German can be helpful, emergency service operators usually speak English, allowing you to communicate with them in English.

3. Question: What happens if I accidentally call an ambulance?

   Answer: In case of an accidental ambulance call, especially if it's not an emergency situation, you may receive a bill for an unjustified call.

4. Question: Can I call an ambulance for non-urgent medical situations?

   Answer: For non-urgent medical situations, you should use the number 116 117. This number provides access to medical assistance that does not require immediate response.

5. Question: Does health insurance cover the cost of calling an ambulance?

   Answer: In most cases, health insurance in Germany covers the cost of calling an ambulance, especially if the call was justified and necessary. However, fines may apply in the case of a false call.

6. Question: What should I do if I'm unsure whether the situation is an emergency?

   Answer: If you are unsure about the urgency of your medical situation, it's best to call the number 116 117 for consultation. They will help determine whether emergency assistance is needed.